Privacy policy

Last Revised: April 18, 2025

1. Introduction

Your privacy and the security of your personal information are very important to us. This Privacy Policy explains how Mock Interview Express (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects information obtained from users of our website and services (“Services”). By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services.

This Privacy Policy applies only to information collected through our Services. It does not apply to any third-party services or websites linked to or accessed through our Services.

2. Information We Collect

Personally Identifiable Information (PII):

We collect information that identifies or can identify you, including:

Name
Email address
Phone number
Resumes, documents, or other user-provided content
Payment details (processed via third-party providers)
Video, audio, and chat recordings of cohort sessions, including user participation during mock interviews

Non-Personally Identifiable Information (Non-PII):

We may collect non-identifying information, such as:

Browser type and settings
Device type and operating system
IP address
Web pages visited, date and time of visits, and other analytics data

How We Collect Information:

Directly from you: When you register, submit content (e.g., resumes), schedule services, or contact us.
Automatically: Through cookies, analytics tools, and similar technologies.
Third-party services: Data from tools like Google Analytics, Calendly, and SurveyMonkey.

3. How We Use Your Information

We use your information for the following purposes:

To provide and improve our Services
To communicate with you, including sending updates, promotions, or service-related notifications
To generate personalized feedback or interview preparation materials
To analyze and enhance the performance of our Services
For marketing purposes, with your consent
To comply with legal obligations or resolve disputes

4. Sharing Your Information

We may share your information:

With third-party service providers: To facilitate Services (e.g., Calendly for scheduling, YouTube or Loom for video storage, Google Analytics for traffic analysis).
For legal purposes: If required by law or to protect our legal rights.
With your consent: When you expressly authorize us to share your information.
To record and archive mock interview cohort sessions for internal training, educational use, or inclusion in paid resources
To improve our services using AI technologies that may be trained on session content, user submissions, or anonymized interaction data
To develop or enhance automated tools that simulate interview scenarios using participant data (e.g., AI-based coaching agents)

We do not allow users to share content directly through our platform but reserve the right to use submitted content, such as resumes or videos, for marketing or service-related purposes with express permission.

5. Cookies and Analytics

We use cookies and analytics tools to improve the functionality and performance of our Services. These tools collect non-identifiable information about how users interact with our website. You can manage your cookie preferences through your browser settings.

We may also use session analysis tools or AI-based summarizers (such as Zoom’s AI Companion) to support internal evaluation and note-taking.

6. Data Retention

We store user data indefinitely or as long as permitted by law. You may request the removal of your data by contacting us directly. Please note that while we will take reasonable steps to delete your information upon request, some data may be retained for legal or administrative purposes.

7. Security

We use commercially reasonable measures to protect your data. Currently, Loom’s security settings protect video content, and user data is stored securely on our company’s Google Drive. Despite these measures, no method of storage or transmission is entirely secure, and we cannot guarantee absolute security.

8. Users Under 18

Our Services are intended for users aged 18 and older. We do not knowingly collect information from minors. If we learn that a user under 18 has provided us with personal information, we will take steps to delete that data.

9. Compliance with Laws

We comply with all applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA). Users may exercise their rights under these laws by contacting us.

10. Marketing Communications

You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly. Service-related communications, such as policy updates, are not subject to opt-out.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Revised” date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. AI Disclosure and Your Rights

We may use artificial intelligence tools to assist in delivering services, including generating interview feedback, summarizing session content, and supporting coaching automation. Some of these tools are developed or refined using data from past user interactions, including recordings, resumes, and written content.

We comply with all applicable AI-related privacy laws. If you wish to opt out of having your content used in AI training, you may contact us with a written request. We will honor such requests in accordance with relevant laws and capabilities.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Mock Interview Express
Email: contact@mockinterviewexpress.com