Privacy Policy

Last Revised: January 8, 2025

1. Introduction

Your privacy and the security of your personal information are very important to us. This Privacy Policy explains how Mock Interview Express (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects information obtained from users of our website and services (“Services”). By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services.

This Privacy Policy applies only to information collected through our Services. It does not apply to any third-party services or websites linked to or accessed through our Services.

2. Information We Collect

Personally Identifiable Information (PII):

We collect information that identifies or can identify you, including:

• Name

• Email address

• Phone number

• Resumes, documents, or other user-provided content

• Payment details (processed via third-party providers)

Non-Personally Identifiable Information (Non-PII):

We may collect non-identifying information, such as:

• Browser type and settings

• Device type and operating system

• IP address

• Web pages visited, date and time of visits, and other analytics data

How We Collect Information:

• Directly from you: When you register, submit content (e.g., resumes), schedule services, or contact us.

• Automatically: Through cookies, analytics tools, and similar technologies.

• Third-party services: Data from tools like Google Analytics, Calendly, and SurveyMonkey.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our Services

• To communicate with you, including sending updates, promotions, or service-related notifications

• To generate personalized feedback or interview preparation materials

• To analyze and enhance the performance of our Services

• For marketing purposes, with your consent

• To comply with legal obligations or resolve disputes

4. Sharing Your Information

We may share your information:

• With third-party service providers: To facilitate Services (e.g., Calendly for scheduling, YouTube or Loom for video storage, Google Analytics for traffic analysis).

• For legal purposes: If required by law or to protect our legal rights.

• With your consent: When you expressly authorize us to share your information.

We do not allow users to share content directly through our platform but reserve the right to use submitted content, such as resumes or videos, for marketing or service-related purposes with express permission.

5. Cookies and Analytics

We use cookies and analytics tools to improve the functionality and performance of our Services. These tools collect non-identifiable information about how users interact with our website. You can manage your cookie preferences through your browser settings.

6. Data Retention

We store user data indefinitely or as long as permitted by law. You may request the removal of your data by contacting us directly. Please note that while we will take reasonable steps to delete your information upon request, some data may be retained for legal or administrative purposes.

7. Security

We use commercially reasonable measures to protect your data. Currently, Loom’s security settings protect video content, and user data is stored securely on our company’s Google Drive. Despite these measures, no method of storage or transmission is entirely secure, and we cannot guarantee absolute security.

8. Users Under 18

Our Services are intended for users aged 18 and older. We do not knowingly collect information from minors. If we learn that a user under 18 has provided us with personal information, we will take steps to delete that data.

9. Compliance with Laws

We comply with all applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA). Users may exercise their rights under these laws by contacting us.

10. Marketing Communications

You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly. Service-related communications, such as policy updates, are not subject to opt-out.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Revised” date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Mock Interview Express
Email: contact@mockinterviewexpress.com